Does Sephora offer free returns? What's their exchange policy?

What's Sephora returns and exchanges policy? Can you return in-store? How many days do you have to return items to Sephora for a full refund? Do I need a receipt to return my item to Sephora? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings

Share your experience with Sephora's returns & exchanges policies

0 answers +0 votes
As part of your review, please rate Sephora's returns & exchanges policies:
Click a star to rate
Click a star to rate
Add answer Cancel
Yes, Sephora does offer free returns & exchanges.
Knoji Staff
138
Posted May 29, 2017

Yes, Sephora does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Sephora's homepage for additional pages with information on returns and exchanges.

Learn more at sephora.com.

Shopping tip: (December 19, 2018): Use promo code YESROUGE to save 20% off at sephora.com — redeem it here. You can also view more Sephora promo codes.

As of Wednesday, Amazon.com is also offering 30% off Sephora items on their website.

Update: we've found 247 more cosmetics & makeup stores that currently offer free returns & exchanges and 1,107 health & beauty stores that are offering free returns & exchanges . You can also view all 6,622 stores that offer free returns & exchanges across all categories.

This user rated Sephora's returns & exchanges policies: 5.0
Upvote
Not helpful
Amy Russell
6
Posted Apr 28, 2013

Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.

This user rated Sephora's returns & exchanges policies: 4.0
Upvote
Not helpful
Rated 4.0 - 60 reviews

About Sephora

Sephora is a major cosmetics & makeup company operating the e-commerce site sephora.com. Sephora sells its products and services in the cosmetics & makeup vertical, offering discounts and promo codes to its customers infrequently. Sephora has good ratings among shoppers on Knoji, with 60 ratings and an average rating of 4.0 stars. Sephora scores very highly compared to other brands in the cosmetics & makeup industry, providing 24 e-commerce features to better serve its customers.

Sephora's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Sephora offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Sephora offers free shipping on all qualifying orders. Get free delivery on your order from Sephora, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
Sephora offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Sephora accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Sephora accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Sephora accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Sephora may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Sephora supports a promo code box on their website. Check the Sephora promo codes page for the latest coupon codes from Sephora. Read full answer >>
Sales:
Yes
Sephora runs a clearance and promotions page on their website. Check the official Sephora sales page for the latest discounted prices and sales directly from Sephora Read full answer >>
Black Friday Ad:
Yes
Sephora offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Sephora offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Sephora may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Sephora may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Sephora may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Sephora may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
Sephora offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at sephora.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Yes
Sephora has a price matching and price adjustment policy. Get discounted pricing from Sephora if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Sephora may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
No
It appears that Sephora may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Sephora offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Sephora may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Sephora offers gift cards and discounted gift cards during special promotional events. Find gift cards for Sephora. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Sephora offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Sephora may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Sephora may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Sephora may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Sephora may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Sephora may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Sephora may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Sephora offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Sephora may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Sephora offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features